Privacy Policy

Information that Sylvan Group Collects From You

In the twelve (12) months preceding the Effective Date of this Policy, the categories of Personal Information that Sylvan Group has collected from visitors to the Website include some or all of the following:

• Identifying and Contact Information, such as your name, company name, job title, business address, email address, and phone number.

• Communications Information, such as messages or other content you submit to us through forms on the Website or by email.

• Internet or Other Electronic Network Activity Information, such as your IP address, browser type, operating system, referring and exiting pages, pages viewed, and date/time stamps, collected through cookies or similar technologies, as further described in Section V (Cookies and Tracking Technologies) below.

• Marketing Information, such as your preferences for receiving our newsletter or other opt-in communications and information about your interactions with those communications.

• Other Information that you voluntarily provide to us or otherwise disclose to us at the time of collection.

We do not knowingly collect Personal Information from children under the age of 16 through this Website. If we are made aware that we have collected Personal Information from a child under the age of 16, we will delete that Personal Information.

How We Collect Your Information

We collect Personal Information through the following:

• Direct Interactions with You. We collect Personal Information from you when you directly interact with us on our Website. For example, we collect Personal Information when you submit a contact request on our Website.

• Automatically. We may also collect Personal Information from you through automated technologies such as “cookies” and “tracking pixels” or by tracking IP addresses. 

• Third-Party Sources. We receive Personal Information about you from third-party sources, such as service providers. 

How We Use Your Information 

We use the Personal Information we collect to:

• Provide you with our services;

• Respond to inquiries, complaints, or requests;

• Facilitate job applications;

• Monitor Website performance and usage trends;

• Improve our Website;

• Conduct administrative or operational processes within our business;

• Manage the safety and security of our employees, contractors, and visitors;

• Identify and deter illegal, harmful, or unauthorized activity, such as identity theft; and

• Comply with legal and regulatory obligations.

Cookies and Tracking Technologies 

We use cookies and similar tracking technologies, including those set by our third-party partners and service providers, to:

• Analyze Website usage;

• Improve Website performance; and

• Secure our Website against malicious activity.

Examples of information we and our partners collect using tracking technologies include (but are not limited to), IP address, browser and/or device identifiers, browser type, device information, referring website, date and time of visit, pages viewed, search terms you enter, and actions you take on our Website. 

Cookie Categories. We provide you with preference options to control the operation of certain categories of cookies and tracking tools. Cookies used on our Website may fall into the following categories:

• Necessary Cookies: These cookies are required for the Website to operate and cannot be disabled through our cookie preference tools. They are typically set in response to actions you take, such as setting your privacy preferences, accessing secure areas, or submitting forms. These cookies help support core functions such as security, network management, and accessibility.

• Analytics Cookies: These cookies help us understand how visitors use the Website, including which pages are visited, how visitors navigate the Website, and whether the Website is functioning properly. We use this information to measure Website performance, identify usage trends, and improve the Website. 

• Advertising Cookies: These cookies may be used to understand the effectiveness of our outreach or advertising efforts and to help us avoid showing you the same content repeatedly. If used, these cookies may be set by us or by third-party partners and may recognize your browser or device over time.

• Functionality: These cookies allow the Website to remember choices you make and provide enhanced functionality. For example, they may help remember your preferences or support optional features available on the Website. If you disable these cookies, some features may not function as intended.

By using our Website you acknowledge and consent to the use of these technologies. We offer you the ability to opt-out (reject) of the use of certain tracking technologies in non-essential categories. Note that “Necessary Cookies” are essential to the functionality of our Website and cannot be turned off. Moreover, cookies may still appear to operate in some instances, but we honor your privacy preferences by sending signals to such partners to anonymize or restrict the processing of your Personal Information in accordance with your preferences. You may adjust your preferences at any time via the “Cookie Settings” link in our Website footer. 

Our Website is configured to recognize browser-level consent signals, such as Global Privacy Control. You may adjust your preference settings using our privacy banner or Cookie Consent Settings, as desired. For more information on deleting or controlling cookies using your browser settings, visit usa.gov/optout-instructions.

Depending on where you reside, we may be required to obtain your consent before deploying non-essential cookies and tracking technologies and will do so.

Interaction with Third-Party Sites and Services

Certain services or other materials displayed on the Website may integrate, be integrated into, or be provided in connection with third-party services and content. We do not control those third-party services and content and our Terms and this Policy do not apply to those third-party services. You should read the terms, agreements, and privacy policies that apply to such third-party services and content. We are not responsible for the practices of third-party websites or services linked to or from our Website, including, without limitation, the information or content contained within them. In addition, by using our Website you agree that we are not responsible and do not have control over any third parties that you authorize to access information you provide to them. If you are using a third-party website or service and you allow them to access your Personal Information, you do so at your own risk.

Disclosure of Your Personal Information

We do not sell, rent, or trade your Personal Information. We disclose your Personal Information as described below to the following third parties, such as:

• Trusted service providers, suppliers, or vendors under contract;

• Professional advisors such as legal counsel, accountants, and auditors;

• Governmental authorities and regulators, as we reasonably believe is required by law or regulatory request. We may also disclose your Personal Information as necessary to investigate, establish, exercise or defend legal claims or for compliance obligations;

• Affiliates and business successors, such as during a sale or transfer of assets, merger, or reorganization; and

• Other third parties specified by you, when you expressly consent to such sharing.

In the last twelve (12) months we have disclosed the categories of Personal Information discussed in Section II with the categories of third-parties set forth in this Section VII. 

Storage Of Information

Sylvan Group will store your Personal Information for legitimate business purposes, to perform contractual obligations, or as required or permitted by applicable law, including for the purposes of satisfying any legal, accounting, or reporting requirements. Sylvan Group has implemented commercially reasonable technical and organizational measures designed to secure your information from accidental loss and from unauthorized access, use, alteration or disclosure. However, Sylvan Group cannot guarantee that unauthorized third parties will not be able to defeat those measures or use your information for improper purposes. You acknowledge that you provide your information at your own risk. Sylvan Group also assumes no responsibility for loss of information, howsoever such information is lost, including information that is permanently deleted either through the actions of an employee or consultant or other person who has access to the information, through failures of a computer network, or through any policy or directive of Sylvan Group or any of its affiliates for destruction of data.

All Users: Your Rights, Choices, and Controls

This section describes additional rights provided to individuals in jurisdictions with privacy laws that provide additional rights to their residents (“Local Privacy Laws”). California residents should see Section X for a description of their rights.  

For the purposes of this section, “Personal Information” has the meaning given to “personal data,” “Personal Information” or other similar terms in applicable Local Privacy Laws, and does not include information exempted from the scope of applicable Local Privacy Laws.

The Local Privacy Laws may provide residents with some additional rights. However, please note that some Local Privacy Laws do not provide these rights or all of these rights to their residents. Therefore, we may decline your request in certain cases as permitted by applicable state law. These rights include:

• Right to Know. You have the right to know and request how we are processing your Personal Information.  

• Right to Access. You have a right to see what data and Personal Information we have collected about you. You may receive a copy of your Personal Information that you previously provided by contacting us (see Section XI).

• Right to Appeal. You have the right to appeal if we deny your validly submitted request.

• Right to Modify. You have the right to correct any inaccuracies in the data and Personal Information you provide to us.

• Right to Delete. You have the right to request that we delete the Personal Information we have collected from you (and direct our service providers to do the same).  

• Right to Correct. You may have the right to require the correction of any mistake in your Personal Information, whether incomplete or inaccurate, that we hold about you.

• Right to Opt-Out of Certain Advertising. You may have the right to opt-out of processing of your Personal Information for purposes of targeted/cross-contextual advertising or profiling.

• Right to Non-Discrimination. You are entitled to all of the other rights described above free from discrimination.

If you are a resident of a jurisdiction that has a Local Privacy Law that provides you with additional rights, you have the right to file a complaint with your local privacy authority if you believe that we have not followed your applicable Local Privacy Law. More information about your rights as a consumer may be found on your local privacy authority’s or Department of Justice’s website. For more information about how to exercise your rights or make a request under your applicable Local Privacy Law, please reference Section XI (“How to Exercise Your Rights”) below.

California Privacy Rights

If you are a California resident, then you also have the following rights under the California Consumer Privacy Act, as amended from time to time, including by the California Privacy Rights Act and its implementing regulations (“CCPA”) regarding your Personal Information. For the purposes of this section, “Personal Information” has the meaning given to “personal information” under the CCPA.

• Right to Know. You have the right to know and see what Personal Information we have collected about you over the past 12 months, including:

1. 1. 1. The categories of Personal Information we have collected about you;

      2. The categories of sources from which the Personal Information is collected;

      3. The business or commercial purpose for collecting your Personal Information;

      4. The categories of third parties with whom we have shared your Personal Information; and

      5. The specific pieces of Personal Information we have collected about you.

• Right to Delete. You have the right to request that we delete the Personal Information we have collected from you. There are a number of exceptions, however, that include, but are not limited, to when the information is necessary for us or a third party to do any of the following:

1. 1. 1. Complete your transaction;

      2. Provide you a good or service;

      3. Perform a contract between us and you;

      4. Protect your security and prosecute those responsible for breaching it;

      5. Fix our system in the case of a bug;

      6. Protect the free speech rights of you or other users of the Website;

      7. Comply with the California Electronic Communications Privacy Act;

      8. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;

      9. Comply with a legal obligation; or

      10. Make other internal and lawful uses of the information that are compatible with the context in which you provided it.

• Sale of Your Personal Information. We do not sell your Personal Information for money or other consideration of value. More information about your rights as a California resident may be found on California’s Department of Justice website.

• Sylvan Group Does Not Discriminate. We will not discriminate against you for exercising your rights under the CCPA, including by denying service, suggesting that you will receive, or charging, different rates for services or suggesting that you will receive, or providing, a different level or quality of service to you.

• How to Exercise Your Rights. To exercise any of your California rights, please reference Section XI (“How to Exercise Your Rights”) below. 

How to Exercise Your Rights

If you have any questions or concerns about our use of your information or wish to exercise your rights, please contact us at: 

email: security@sylvan-inc.com

To the extent applicable, we will contact you to confirm receipt of your request and request any additional information necessary to verify your request. We verify requests by matching information provided in connection with your request to information contained in our records. You may also designate an authorized agent to make a request on your behalf, provided that you provide a signed agreement verifying such authorized agent’s authority to make requests on your behalf, and we may verify such authorized person’s identity. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative; and 

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 

We will not be able to respond to your request or provide you with specific pieces of Personal Information if we cannot verify your identity and authority to make the request.